Customer Success Manager at megaport

megaport

California·1h ago

ManagerFull-timeRustGit

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Megaport, the global leader in Network as a Service (NaaS). This role focuses on driving post-sale account growth, customer retention, and long-term value creation.

Key Responsibilities

→Collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from existing customers
→Carry quarterly expansion targets, identifying and executing upsell and cross-sell opportunities
→Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement
→Own and proactively drive the renewal process across a wide base of customers
→Be responsible for proactive, sequenced outreach communications across a large base of customers
→Champion customers throughout their entire customer journey
→Nurture the nominated customer base, identifying key targets and executing an account growth strategy
→Ensure each new customer follows a formal onboarding process
→Work closely with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product teams
→Represent your team’s insights and feedback in internal discussions
→Maintain in-depth knowledge of Megaport products and solutions
→Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth

Requirements

✓3+ years experience within the Enterprise software market or Internet/Telecommunications industries
✓3+ years experience in an Account Management or Customer Success role
✓Proven ability to work in a fast-paced technical environment
✓Strong verbal and written communication skills
✓Demonstrable ability to identify customer needs and present suitable solutions
✓Ability to deliver revenue results and operate in a consultative-based selling approach
✓Ability to work with the wider Megaport teams to focus on revenue generation and results
✓Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments