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Technical Support Specialist (Secret Clearance) at MesotechInternationalInc
MesotechInternationalIncRancho Cordova, CA, us·4h ago
Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks. 
Our current shift opening is for 00:00-8:30 am overnight which includes weekends.
This position requires a government security clearance; you must be a US citizen for consideration. 
Responsibilities include but are not limited to:
• Diagnose and resolve hardware and software issues in a timely manner. 
• Assist in documentation and resolution of cybersecurity related issues. 
• Remotely apply patches, updates, and fixes to fielded systems. 
• Quickly identify and troubleshoot network issues. 
• Manage certificates for equipment on a secure network. 
• Provide technical support to end users and maintenance technicians via phone and email. 
• Work closely with engineering team to resolve complex problems. 
• Accurately enter data into ticket tracking systems and asset management
• Monitor status of tickets to ensure that all customer requests are handled in a timely manner. 
• Report status of tickets and parts to management during weekly meetings. 
• Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.
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About MesotechInternationalInc
MesotechInternationalInc operates at the forefront of advanced measurement and sensing technologies, specializing in innovative solutions for industrial and scientific applications. The company's name suggests a global presence, with "International" indicating a broad reach across multiple markets. While the exact founding date and location are not specified, the name implies a focus on precision engineering and technological integration, likely serving clients in sectors requiring high-accuracy data acquisition and analysis. MesotechInternationalInc leverages cutting-edge research and development to address complex challenges in fields such as manufacturing, environmental monitoring, and research institutions. The company's main products include advanced sensors, measurement systems, and data analysis tools designed for extreme environments and high-precision applications. Key features of their offerings often include durability, real-time data processing, and compatibility with diverse industrial protocols. MesotechInternationalInc targets engineers, researchers, and technicians in industries such as oil and gas, aerospace, and marine engineering, where reliability and accuracy are paramount. Their solutions are tailored to meet stringent performance standards, ensuring seamless integration into existing workflows and providing actionable insights for critical decision-making. Notably, the company may differentiate itself through proprietary technologies or specialized expertise in niche applications, positioning itself as a trusted partner for high-stakes projects requiring unparalleled measurement precision.
