Technical Product Manager at Method Crm

Opportunity Our Product team is growing, and we’re looking for a Technical Product Manager to lead one of Method’s most important product surfaces: Connect & Integrations. This role will start with deep ownership of our QuickBooks Online sync, APIs, and related integration experiences. Over time, the opportunity is broader: helping Method evolve the systems that connect our CRM to the business-critical tools our customers rely on every day, while expanding our platform to support a more connected, automated, and AI-enabled future. This is a high-impact role for a product thinker who is comfortable working on technical systems, but who never loses sight of the customer. We are looking for someone who can clearly articulate how technical investments improve customer trust, activation, retention, support efficiency, and long-term product value. The right person will own outcomes, work closely with engineering, use AI natively, and help shape the future of Method’s integration ecosystem. About Method Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we’re now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we’re looking for people who are excited to build the future of work! At Method, doing fantastic work is just as important as looking out for each other and our community. From flex hours, benefits and monthly team events to our Method:Gives program, we do our best to support both our employees and community. The Role As Technical Product Manager, Connect & Integrations, you will own the product strategy, roadmap, and outcomes for the systems that connect Method with QuickBooks, APIs, and other business-critical platforms. Your immediate focus will be on our data sync customer experiences that include setup, reliability, visibility, troubleshooting, and trust. You will also help define the broader future of Method’s integration strategy, including APIs, ecosystem expansion, partner integrations, and connected workflow opportunities. This role requires strong technical fluency, but it is not only a technical role. The right person understands that integrations are not just back-end plumbing. They are core to customer trust, workflow continuity, activation, retention, and Method’s ability to grow as a connected platform. You will work closely with engineering, design, support, customer success, sales, and product leadership to turn complex technical work into clear customer and business outcomes. What You’ll Do Product Strategy & Roadmap: - Own the product strategy and roadmap for Method’s Connect & Integrations surface. - Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences. - Balance near-term customer needs with long-term platform, reliability, and ecosystem investments. - Identify opportunities to expand Method’s integration ecosystem beyond today’s core accounting sync use cases. - Translate company priorities into clear product bets, sequencing, and measurable outcomes. - Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention. Communication & Cross-Functional Leadership - Explain complex technical investments in simple customer and business terms. - Build alignment with engineering, design, support, success, sales, marketing, and leadership. - Communicate tradeoffs, risks, decisions, and progress with clarity. - Help internal teams understand how Connect & Integrations work contributes to activation, retention, customer trust, and long-term platform value. - Build trust through strong judgment, high ownership, and consistent follow-through. Technical Product Ownership - Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling. - Clarify expected system behaviour before implementation begins, especially in complex technical workflows. - Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability. - Write clear product requirements, technical product briefs, decision documents, and stakeholder updates. - Ensure technical investments are connected to customer-visible value and business impact. Customer Understanding & Product Discovery - Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery. - Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities. - Work with design to make complex technical workflows understandable and usable for non-technical customers. - Ensure product decisions are grounded in real customer behaviour, not only internal assumptions. AI-Native Product Management - Use AI tools as a natural part of your product management workflow. - Apply AI to accelerate research synthesis, customer feedback analysis, technical exploration, product specs, documentation, prototyping, and communication. - Demonstrate strong judgment in how AI can improve speed, quality, and clarity without replacing product thinking. - Help raise the standard for how Product at Method works in an AI-native environment. What You Bring Before you read this next section, we want you to know that we know the “ideal candidate” does not exist. Everyone has a unique background and skill set. Even if you do not check every box below, we would still love to hear from you if this role feels like a strong fit. - Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication. - Minimum of 5+ years of product management experience. - Product management experience across at least two different companies, or a track record of shipping meaningful products across different stages of complexity and scale. - Experience owning technical product areas such as APIs, integrations, sync systems, platforms, developer tools, data products, infrastructure-adjacent systems, or complex workflow products. - Experience improving reliability, error handling, troubleshooting, integration health, observability, or customer-facing recovery experiences. - Strong ability to partner with engineering on technical tradeoffs, edge cases, constraints, and system behaviour. - A track record of improving measurable outcomes, not just shipping features. - Strong analytical skills and comfortable using data, customer feedback, support signals, and product metrics to guide prioritization. - Strong customer empathy, especially for non-technical users interacting with technical systems. - Excellent critical thinking skills. - Comfort operating as an individual contributor with high ownership and ambiguity. Bonus points if you have: - Experience with QuickBooks, Xero, accounting software, CRM, ERP or SMB SaaS products. - Experience building or scaling product integrations, partner ecosystems, API platforms, or integration marketplaces. What Success Looks Like In this role, success means you help Method improve the trust, reliability, and value of the systems our customers depend on. You will help us: - Improve QuickBooks sync reliability and customer confidence. - Reduce avoidable support burden related to integrations. - Make sync and integration behaviour easier for customers to understand. - Improve activation by reducing setup and integration friction. - Strengthen retention by making Method feel dependable in daily workflows. - Build stronger API and integration foundations. - Identify future ecosystem opportunities that expand Method’s value. - Raise the bar for technical product ownership, AI-native product work, and outcome-driven execution. Why You'll Love Method 🌐 Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week. 🎉 Collaborative and social team culture – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected. 🚀 Growth-stage company experience – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments. 📚 Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget. 📍Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave. 🩺 Comprehensive health benefits – inclusive of healthcare, vision, and dental coverage to support your overall well-being. 🥗 Weekly lunch credit – enjoy a meal on us every week as a small way to say thanks. 💡 High-impact product ownership – build and maintain systems that customers rely on every day, with real influence over decisions that matter. 🌱 Opportunity to shape the future – play a meaningful role in building out Method's integration ecosystem as it grows and evolves. ✨ AI-native product environment – work on a product increasingly focused on AI-native workflows, customer outcomes, and durable systems built to last. Additional Role Details: At Method, we work on a hybrid schedule. Teams work from our downtown Toronto office 2–3 times each week. Job type: Full-time permanent. Compensation: $90,000 – $130,000 annually, depending on experience, scope, and level of responsibility. Final compensation will be determined based on the candidate’s experience, demonstrated product judgment, technical depth, and role level assessed through the interview process. This is an active role we are currently hiring for, and we thank all applicants for their interest. Only candidates selected for an interview will be contacted. We kindly request that recruiting agencies do not contact us regarding this position. AI IN RECRUITMENT At Method, we use artificial intelligence (AI) to help support and enhance our recruitment process. These tools may assist with tasks such as resume screening, drafting job descriptions, generating initial interview questions, transcription, and occasionally sourcing candidates. AI is never used to make final hiring decisions. All hiring decisions are made by our team. Our use of AI is intended to support administrative and repetitive tasks, helping us streamline our workflows while maintaining a thoughtful and candidate first hiring experience. We are committed to the responsible and ethical use of AI in our recruitment practices. Our standardized hiring processes are designed to reduce bias and promote fairness, and we regularly review and refine our practices to align with evolving industry standards and legal guidelines. Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness. As part of our commitment to be an inclusive and accessible workplace, we’re happy to provide accommodations for candidates taking part in the selection process.