Technical Integration Engineer at Method

MEET METHOD Method has built the most modern way to connect to consumer financial accounts. Combining real-time liability connectivity with instant payment execution, Method’s API is designed to make it easy for people to connect their financial accounts to the apps and services they want to use. We have helped 45+ million users connect 350+ million liability accounts credential-less and processed over $2.5B in payments, helping users save millions in interest. One in every three credit cards in the United States is in the Method ecosystem and leading financial institutions like SoFi, Bilt, Cleo, Sezzle, Figure & Aven rely on our APIs to build magical experiences for millions of consumers. We’re a team of 50+ people spread across offices in Austin, SF, New York City, and Washington D.C! We’re excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog [Upgrade to PRO to see link] THE IMPACT As a Technical Integration Engineer at Method, you will work directly with Method’s customer success, product and sales teams to onboard and retain customers. You will act as the technical expert in all things implementation and ongoing technical support for our scale accounts. This is a highly technical role working with engineers on the customer end to problem solve and triage ongoing issues with the Method integration. We’re looking for a candidate who wants to drive customer initiatives forward through technical expertise, thoughtful problem-solving, organizational planning, and outstanding execution. This is a perfect role for someone trained as a software engineer who wants to be more customer facing. WHAT YOU'LL DO - Research, troubleshoot, develop, and implement creative technical solutions for our customers - Act as a Method Subject Matter Expert (SME) by working closely with our Engineering and Customer Success teams and engineers on the customer side - Create and update repeatable processes including technical integration and documentation best practices to help drive customers towards self-sufficiency and to increase leverage across teams. - Identify patterns and contribute to product and system improvements - Improve engineering’s tools and documentation processes - Ensure an excellent Method experience for our customers, and gather feedback on ways that Method can build the next generation of user-focused solutions WHO YOU ARE - 1-3 years of experience in an engineering or forward deployed engineering role ideally with fintech and/or API-focused companies - Experience working with some combination of Node / JavaScript, React (or similar framework), Postgres (or similar relational database), and MongoDB / NoSQL - Familiarity with modern web services and APIs - Have the ability to work with a high degree of autonomy but also enjoy working dynamically with a wide range of people, both internally and externally - Have the motivation and flexibility to work well in a high-growth environment where things change quickly - Have strong communication skills, both verbal and written, and be able to work under pressure to solve technical problems for Method’s customers EXTRA AWESOME - Experience in Financial Services / fintech. - Experience working at a smaller stage company / start-up environment The annual US base salary range for this role is: $110,000-$150,000.