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Working Student – Customer Experience & Process Excellence (m/f/d) at METROMAKRO
METROMAKRODüsseldorf, NRW, de·6h ago
InternFull-time
Salary Range
$10,710 - $14,490 /year
This salary is estimated based on similar roles. The actual salary may vary.
Start Date: 01.05.2026
Duration:  24 months 
Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible
Workplace: Office in Düsseldorf
What you can expect:
As a working student, you will support our team across two key, interconnected pillars:
1. 1. Customer Journey Management
• Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth."
• Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
• Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.2. Process Excellence
• Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
• Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets.
• Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.
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About METROMAKRO
METROMAKRO operates as a leading provider in the retail and wholesale distribution sector, specializing in the supply of high-quality products to businesses and consumers. The company’s name suggests a focus on metropolitan markets, likely serving urban areas with extensive logistics networks. While the exact founding date and location are not specified, the name implies a strong presence in major cities, catering to the demands of a fast-paced, modern economy. METROMAKRO’s operations are designed to bridge the gap between manufacturers and end-users, ensuring efficient distribution and competitive pricing. The company’s main offerings include a diverse range of products, such as fresh produce, packaged goods, and industrial supplies, tailored to meet the needs of retailers, restaurants, and corporate clients. Key features of METROMAKRO’s services include streamlined supply chain management, bulk purchasing options, and a commitment to sustainability and ethical sourcing. The target audience consists of businesses seeking reliable suppliers, as well as consumers looking for high-quality products at accessible prices. METROMAKRO’s platform, accessible via metromakro.com, likely provides an integrated e-commerce experience, enhancing convenience and accessibility for its clients. Notable achievements for METROMAKRO may include a strong market reputation built on consistent delivery and product quality, as well as strategic partnerships with leading brands. The company’s unique value proposition lies in its ability to combine urban convenience with wholesale efficiency, making it a preferred choice for clients who require both speed and scale. By leveraging technology and logistics expertise, METROMAKRO has positioned itself as a trusted name in the retail and wholesale industry, continuously adapting to meet the evolving needs of its diverse customer base.
