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SeniorFull-timeAWSGCPAzureKubernetesDockerMicroservicesMachine LearningData ScienceAgileGo
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a Customer Success Manager at Strategy, you will serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the post-sales lifecycle of customer accounts, ensuring customers deeply integrate Strategy's cloud-native architecture and AI-powered analytics capabilities into their technology stack.
Key Responsibilities
- →Act as the lead technical advisor for accounts, guiding customers through complex cloud-native architectures and AI-driven analytics workflows.
- →Lead C-suite whiteboard sessions to align platform capabilities with business goals.
- →Deep-dive into client workflows to uncover and implement high-value use cases.
- →Translate executive requirements into value realization plans, ensuring technical migrations result in ROI and account growth.
- →Develop and execute customer roadmaps that align with enterprise architecture and strategic objectives.
- →Lead Quarterly Business Reviews (QBRs) with business and technical stakeholders.
- →Lead technical configuration and integration to accelerate time-to-value.
- →Conduct technical demonstrations and capability workshops for engineering and BI teams.
- →Monitor account health using technical telemetry to identify and resolve performance bottlenecks.
- →Synthesize technical feedback from the field to influence Strategy's Product and Engineering roadmaps.
- →Partner with Engineering to lead strategic customers through Alpha/Beta programs.
- →Support the successful renewal and expansion of customer accounts.
- →Partner with Sales and Account Management to identify upsell and cross-sell opportunities.
- →Proactively identify renewal risks and collaborate on mitigation plans.
- →Develop referenceable customers for case studies and testimonials.
Requirements
- ✓Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or related discipline.
- ✓Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP).
- ✓Strong understanding of data modeling, ETL/ELT processes, semantic layers, and MLOps.
- ✓7+ years of experience in a customer-facing role within a SaaS or enterprise software environment.
- ✓Experience managing strategic or enterprise customer accounts across complex organizations.
- ✓Ability to analyze usage data and platform telemetry to deliver data-driven recommendations.
- ✓Exceptional ability to explain complex technical concepts to non-technical stakeholders.
- ✓Strong project management and collaboration skills.
- ✓Familiarity with Agile development cycles and DevOps practices.
- ✓Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.
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