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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager, you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.
This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth.
You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.
How success is measured
• Strong SLA performance and a measurable reduction in escalations.
• High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance.
• Fewer repeat incidents through proactive, systemic platform improvements.
• Increased client confidence and effective adoption of Mirantis platforms.
• Clear, actionable outcomes delivered in QBRs and strategic account sessions.
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About Mirantis
Mirantis is a global technology company specializing in cloud-native infrastructure and software-defined data center solutions. Headquartered in the United States, with a strong international presence, Mirantis has been a key player in the open-source software industry since its inception. The company focuses on delivering scalable, efficient, and secure IT infrastructure solutions that help organizations modernize their operations and embrace digital transformation. With a deep commitment to open-source principles, Mirantis has built a reputation for driving innovation in the cloud and containerization space. Mirantis offers a comprehensive suite of products and services, including Mirantis Cloud Native Platform, which integrates Kubernetes, container orchestration, and networking solutions to streamline deployment and management of cloud-native applications. Their solutions are designed to provide high availability, performance, and security, catering to enterprises, service providers, and government agencies looking to adopt or optimize their cloud infrastructure. Key features include automated operations, multi-cloud compatibility, and robust support for hybrid environments, making their offerings ideal for organizations seeking flexibility and reliability in their IT ecosystems. Notable achievements include Mirantis' acquisition of Docker Enterprise, which further solidified its position as a leader in container technology. The company is recognized for its strong community engagement and contributions to open-source projects, distinguishing it as a trusted partner in the cloud-native ecosystem. Mirantis' unique value proposition lies in its ability to combine cutting-edge technology with practical, enterprise-grade solutions, enabling clients to achieve faster time-to-market and greater operational efficiency.
