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SeniorFull-timePythonAWS
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Amazon Connect Support Engineer to join our team. This role focuses on supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability.
Key Responsibilities
- →Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
- →Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
- →Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
- →Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
- →Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
- →Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.
Requirements
- ✓Strong experience in contact center operations
- ✓Hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch
- ✓Proficiency in scripting languages such as Python, Perl, or PowerShell
- ✓Strong analytical and problem-solving skills
Free to sign up. Takes 30 seconds.
About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
