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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Content & Localization Manager is responsible for managing and maintaining a large library of multilingual voice content used across IVR systems. This role ensures that audio prompts are accurate, consistent, high-quality, and delivered on time across multiple languages and regions, playing a critical role in customer experience.
Key Responsibilities
- →Manage a large and growing library of IVR audio prompts across multiple languages
- →Coordinate localization efforts, including scheduling, delivery, and version control of audio files
- →Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency
- →Edit and post-process audio files to ensure they meet technical and quality standards
- →Manage relationships with voice talent and localization vendors
- →Ensure timely delivery of audio assets to support IVR releases and updates
- →Collaborate with IVR Engineers and Architects to align audio content with technical requirements
- →Contribute to IVR dialogue design and content structure
- →Maintain documentation, naming conventions, and cataloging standards for audio assets
- →Participate in cross-regional coordination, including attending calls outside standard working hours when required
Requirements
- ✓Experience in managing multilingual content, particularly for IVR systems
- ✓Strong understanding of localization processes and quality assurance
- ✓Proficiency in audio editing and post-processing
- ✓Ability to coordinate with technical teams and external vendors
- ✓Excellent organizational and communication skills
