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SeniorFull-timePythonAWS
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a technically skilled professional with 2+ years of experience in CCaaS and cloud-based contact center environments. This role focuses on monitoring, troubleshooting, and ensuring platform reliability using tools like Splunk and Zabbix.
Key Responsibilities
- โDesign and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments.
- โCollaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks.
- โParticipate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows.
- โTroubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability.
- โPartner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability.
- โDevelop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking.
- โConduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.
Requirements
- โ2+ years of experience in CCaaS and cloud-based contact center environments
- โStrong hands-on experience with AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch
- โProficiency in at least one scripting language such as Python, Perl, or PowerShell
- โExperience with monitoring tools like Splunk and Zabbix
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About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
