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SeniorFull-timeAWS
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a DevOps Engineer to ensure the operational stability, performance, and reliability of global IVR systems. This role focuses on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments.
Key Responsibilities
- →Focus on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
- →Assist with deployments, configurations, and release activities
- →Support IVR systems deployed across AWS and on-premises environments
- →Manage day-to-day operations of global IVR platforms
- →Monitor system performance, availability, and reliability
- →Respond to incidents and operational issues in a timely manner
- →Collaborate with engineers, architects, QA, and partners during releases and incidents
- →Troubleshoot infrastructure, application, and voice-related issues
- →Assist in debugging IVR, Genesys, SIP, and call flow–related problems
- →Analyze logs and metrics to identify root causes and improvement opportunities
- →Participate in on-call, evening, or weekend support as required
Requirements
- ✓Strong technical fundamentals across infrastructure, networking, and voice systems
- ✓Experience with AWS and on-premises environments
- ✓Knowledge of IVR systems, Genesys, SIP, and call flow
- ✓Ability to troubleshoot and debug complex issues
- ✓Experience with monitoring and incident response
- ✓Strong collaboration and communication skills
