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Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support at Moss
MossBerlin·7h ago
Mid LevelFull-timeGitGoAI
Salary Range
$50,575 - $68,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Specialist to join our team at Moss, a SaaS scale-up that empowers finance professionals with automation tools. This role focuses on providing support to German or Dutch customers, gaining insights about product functionality, and resolving complex issues.
Key Responsibilities
- →Handle customer support queries via calls, chat, and emails, acting as the first point of contact
- →Gain insights about customers’ needs through interactions and channel these back to the product team
- →Innovate and optimize internal processes with the team to elevate the customer experience
- →Support the team on topics such as shift management or technical leadership
- →Work on projects to improve the support experience
- →Take ownership of selected Second Level Support cases, supporting deep-dive investigations into more complex or technical issues
Requirements
- ✓Previous experience in customer-facing roles
- ✓Fluent in DE/ENG or NL/ENG (both at C1 level)
- ✓Methodical thinker with a data-driven, structured, and solution-oriented way of working
- ✓Proactive problem-solver who takes ownership in finding solutions to complex problems
- ✓Clear communicator who can communicate complex topics to a range of audiences in a clear, concise, and expert manner
- ✓Customer-oriented with empathy for customer challenges and pain points
- ✓Quick learner who is quick to understand new technologies, processes, and products
Benefits
- ★Top-of-market compensation package, including equity
- ★20 days 'work from abroad'
- ★600EUR/GBP Learning & Development Budget
- ★Local benefits
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