Business Operations Associate at Motorway

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. The role The Business Operations Associate works directly with the VP of Seller Operations to identify, prioritise and deliver initiatives that improve how Motorway operates and grows. This is a highly dynamic role focused on solving important operational and commercial problems across the seller journey. You will work on initiatives that drive conversion, improve customer experience, reduce operational cost and increase automation across the business. You will combine strong analytical thinking with practical execution. That means identifying opportunities through data and observation, developing clear hypotheses, and then driving cross-functional initiatives that deliver measurable outcomes. The role is intentionally broad. You will work across teams including operations, product, engineering, finance and commercial teams to solve complex problems and implement scalable solutions. Motorway moves quickly and operates in an environment that is constantly evolving. This role suits someone who thrives in ambiguity, is naturally curious, and enjoys taking ownership of messy problems and turning them into structured solutions. We’re looking for someone who instinctively looks for smarter ways to get things done, whether that is redesigning a process, automating manual work or using AI / Tooling to solve gnarly problems. This role will be based in London, but will require travel to our Brighton office once a week. Key responsibilities: - Identify operational and commercial improvement opportunities across the seller journey, from enquiry through to post-sale processes - Analyse operational, financial and product data to diagnose problems and uncover opportunities to improve conversion, CX and efficiency - Define and prioritise initiatives that drive measurable impact across revenue,CX and cost - Lead cross-functional projects from idea through to implementation, partnering with teams across operations, product, engineering and finance - Develop clear business cases, success metrics and tracking frameworks for initiatives - Simplify complex operational problems and translate them into clear, actionable plans for stakeholders - Drive automation and process improvements to reduce manual work and improve operational scalability - Explore and apply emerging technologies, including AI tools, to improve workflows, decision making and productivity - Operate with a high degree of ownership in a fast moving and sometimes ambiguous environment What you’ll have: - Strong problem solving ability with the instinct to identify issues and opportunities before they are fully defined - Experience analysing data and operational metrics to inform decisions and prioritisation - A track record of driving initiatives or projects from idea through to delivery in a fast moving environment - The ability to structure ambiguous problems and communicate clear, simple solutions - Comfort working cross-functionally with multiple teams and stakeholders - High levels of ownership, pace and adaptability - An AI-first approach to work. You actively explore and use AI tools to improve how you think, analyse problems and execute work, and you are excited about applying these tools to solve real business problems. - A mindset that thrives in fast-changing environments where priorities evolve and problems are not always clearly defined