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Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to join our team at Motorway, the UK's fastest-growing used car marketplace. This role is based at our Brighton office and involves being the friendly voice and expert guide for our customers, ensuring they have a smooth and enjoyable experience with us.
Key Responsibilities
- βBuilding genuine connections with car sellers and dealers
- βFinding creative solutions to tackle challenges
- βMastering our CRM systems to ensure data accuracy and efficiency
- βChampioning the customer and looking for ways to improve their experience
Requirements
- βGenuinely enjoy helping people and have a knack for building rapport
- βNatural communicator, whether on the phone, via email, or through chat
- βDetail-oriented and take pride in your work
- βQuick learner and enjoy solving problems
- βThrive in a collaborative environment
Benefits
- β Β£26,000 starting salary
- β Great work-life balance with standard shifts from 8:45am to 5:30pm
- β Sea fronted office location with regular social events, office drinks, weekly massages and free snacks
- β Flexibility to work from home 1 day per week
- β Stock options to share in Motorwayβs growth
- β Pension scheme with NEST
- β Strong commitment to personal development including budget for books, courses, conferences
- β Comprehensive health insurance through BUPA including dental care and fitness discounts
- β Cycle to work scheme
- β One paid volunteering day a year
- β Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme
