Principal, Revenue Operations & Strategy (Post-Sales) at Moxie

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. PRINCIPAL, REVENUE OPERATIONS & STRATEGY (POST-SALES) We're looking for a Principal of Revenue Operations & Strategy (Post-Sales) to build the operational foundation that connects what Moxie sells to what providers actually experience — and to give our Customer Growth Team, Finance, and leadership the clarity they need to scale with confidence. You'll also be stepping into the role of strategic architect for our post-sales motion: designing the systems, frameworks, and analytics that turn NRR from a number no one fully trusts into the north star that drives every retention and expansion decision. Right now, implementations stall, renewals get managed reactively, and service adoption goes untracked. You'll change that. This is a high-visibility opportunity — the infrastructure is yours to build, and when the board asks the hard questions about NRR and service adoption, your data will answer them. WHAT YOU'LL DO - Own post-sales analytics end-to-end — build and maintain the reporting infrastructure for churn, retention, launch velocity, and service adoption that gives Customer Growth leadership real-time answers to the questions that used to require a manual pull. - Close the book-to-live gap — make the period between contract close and provider go-live visible, managed, and measurably shorter by designing implementation tracking and handoff frameworks that eliminate blind spots between Sales, Onboarding, and PSMs. - Build a repeatable GMV growth framework — develop the segmentation, cohort analysis, and service-line reporting that lets leadership understand which customers, geographies, and offerings are driving revenue performance (and which aren't) so go-to-market decisions are grounded in data, not instinct. - Automate the recurring operational motions that slow PSMs down — identify the administrative overhead eating into their week and build the workflows, HubSpot automations, and integrations that give them back time for providers. - Become the connective tissue between Finance, Customer Growth, and Sales — standardize how NRR, churn, and expansion are defined across teams, own the reporting glossary, and ensure everyone is working from the same ARR definitions and a renewal pipeline that functions as a real operational asset. WE'RE LOOKING FOR - 5–8 years of experience in Revenue Operations, Customer Success Operations, BizOps, or a Finance & Strategy role at a high-growth SaaS or tech-enabled services company (Series A–D experience strongly preferred). - A HubSpot power user who has built post-sales infrastructure from scratch — renewal pipelines, customer health programs, churn dashboards, and CRM-to-support integrations — and knows what it takes to get a team to actually trust the data. - Someone who has solved the "sales closed it but CS never launched it" problem: you've designed implementation tracking, handoff processes, and book-to-live visibility before, and you know exactly where the gaps hide. - Strong financial modeling and analytical skills — comfortable building capacity models, cohort analyses, and GMV frameworks, and able to translate messy data into clear strategic recommendations for a CFO or board-level audience. - A builder's mindset with the discipline to document — you don't just ship; you leave behind a reporting glossary, standardized definitions, and systems that scale without you. WHY JOIN US - Greenfield ownership — you're not inheriting someone else's system or maintaining a process you had no hand in designing. You're starting from a relatively blank slate and leaving fingerprints on everything. - Leadership is already bought in — this isn't a role where you spend your first year convincing people RevOps matters. The problem is defined, the mandate is clear, and you'll report directly to our CFO and work directly with Customer Growth leadership. - High-visibility, high-stakes work — when the board asks about NRR and service adoption, your data answers the question. Your work won't sit in a dashboard nobody checks. - A company scaling fast enough to make the problems compound — and so does the impact. The systems you build at month three will need to stretch by month nine, and you'll be the one deciding how. - A team that takes operations seriously — Moxie's Finance & RevOps team is a real strategic partner to the business, not a back-office function. You'll collaborate closely with people who move fast, communicate well, and care about getting it right. At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day. We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.