Security Operations Center Operator at Msgentertainmentholdingsllc

Msgentertainmentholdingsllc

New York City, NY·3d ago

Mid LevelFull-timeAWS

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Security Operations Center (SOC) Operator plays a critical role in identifying, analyzing, and supporting incidents that impact business operations, brand reputation, and employee safety at Madison Square Garden Entertainment Corp. This position requires strong problem-solving skills and attention to detail.

Key Responsibilities

→Answer routine and emergency calls, monitor alarms and video equipment
→Monitor social media tools to identify threats and risks
→Respond to life safety incidents and dispatch appropriate personnel
→Maintain records of communications and events
→Evaluate incidents and escalate to security management as needed
→Communicate information using established communication vehicles
→Handle sensitive situations while maintaining confidentiality
→Participate in position-related projects with varying levels of responsibility

Requirements

✓Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and security software platforms
✓Detail-oriented with the ability to multitask in a fast-paced environment
✓Ability to analyze problems and implement solutions
✓Excellent organizational and time management skills
✓Strong computer skills with proficiency in MS Office
✓Professional demeanor and excellent customer service skills
✓Ability to work independently and as part of a team
✓SOC experience with knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred
✓Ability to influence others to assist in completing projects
✓Flexible schedule including days, nights, weekends, and holidays