Senior Strategic Operations Manager at Mudflap

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Sr. Strategic Operations Manager, you will ensure that Mudflap’s operations are running efficiently, with world class customer experiences, and develop strategies for Mudflap’s future products. The Sr. Strategic Operations Manager is a cross-functional leader that leads different teams and products at Mudflap. They are a versatile operations generalist who can dive into their own analysis to drive business insights, optimize non-product functions, and drive forward new product offerings and/or growth and position others for success with a program management approach. Work Location: Preference for Bay Area or Austin, Open to Remote We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations (In this role, you will): - Develop Risk & Support strategies, partnering with internal teams, to strengthen network and improve experience for drivers and merchants - Identify, own and publish operational OKRs and KPIs which will drive positive engagement and usage across Mudflap - Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems - Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support - Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes - Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation - Present recommendations and results to management and key decision-makers Experience (What we look for): - 4+ years of experience in tech operations, project manager, and/or Business Analytic roles - Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus - Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations - Operations-minded: you find a way to get the function done and prioritizes streamlining and improving processes - Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals - Communication skills: you can communicate complicated insights and arguments both verbally and in writing Perks and Benefits (What we offer): - A remote-first company focused on hiring the best talent - A committed team on a mission to change a massive industry for the better - A high bar for quality and commitment to self-improvement - An open mind to new ideas and methodologies - Competitive salary and benefit options - Opportunities and support for major career growth The base salary range for this role is $137,000 - $185,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: - Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do - Make it Count: Act like an owner by focusing on the impact of your work - Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates - Sweat the Details: We keep our standards high and achieve them by paying attention to every detail - Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible