Chief of Staff to CEO at Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Reporting to the CEO and working directly with the Chief Performance Officer and the wider CEO Office team, the Chief of Staff will provide dedicated operational support to our CEO, ensuring they can focus their time on the highest-impact decisions and activities. This is a high-leverage role designed for someone who wants to learn how exceptional leaders operate. You'll work closely with the Chief Performance Officer who owns the broader operating cadence and company communications to ensure the CEO vision is delivered. What You'll Do CEO Workflow Management - Own the CEO's workflow-manage priorities, triage requests, and ensure the right things get attention at the right time - Prepare the CEO for meetings and decisions-build briefing materials, context docs, and follow-up summaries - Coordinate CEO scheduling and logistics, working with the EA to optimize time allocation - Act as a filter and first point of contact-knowing what needs the CEO's direct input vs. what can be delegated Project Execution - Drive special projects and initiatives on behalf of the CEO-from scoping to delivery - Handle ad-hoc deep dives, research, and analysis that support CEO decision-making - Follow up on CEO commitments and actions, ensuring nothing falls through the cracks - Create frameworks and synthesis from complexity-making information digestible and actionable Strategic Support - Attend key meetings with the CEO, capture decisions, and drive follow-through - Build materials for board meetings, investor updates, and external engagements - Support strategic thinking by doing the legwork-gathering data, identifying patterns, pressure-testing ideas and working with the rest of the CEO Office to support alignment Cross-Functional Coordination - Coordinate with Chief Performance Officer on CEO priorities and ensure smooth handoffs - Connect the CEO efficiently with the right people and information across the organization - Build relationships across the organisation to understand context and accelerate execution - Surface blockers and flag issues that need CEO attention or resolution What We're Looking For - Demonstrable experience - Likely 5+ years professional experience in a commercial environment - Exceptional execution - You're obsessively organized and get things done with quality and speed - Low ego, high impact - You're happy doing behind-the-scenes work that makes the CEO more effective - Strong business judgment - You know what matters and can prioritize ruthlessly without hand-holding - Excellent communication - You write crisply, synthesize clearly, and build trust easily - Discretion and maturity - You handle sensitive information with confidentiality and good judgment - Adaptability - You thrive in ambiguity and can switch contexts rapidly without dropping balls - Intellectual curiosity - You want to understand how businesses scale and aren't afraid to ask why - Startup energy - You're willing to figure it out, whatever "it" is Why This Role? This is your accelerated education in CEO-level thinking and company-building. You'll see firsthand how exceptional leaders make decisions, allocate time, and drive impact at scale. You'll build skills in strategic thinking, executive communication, and high-stakes execution that set you up for operating, or founding roles. This is a great opportunity to learn fast and drive impact for a high potential individual. It is a great stepping stone to leadership roles within Multiverse. Plus, you'll be working on a mission that matters: equipping the workforce to win in the AI era. Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year. - Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support. - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year. - Team fun - weekly socials, company wide events and office snacks! OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. RIGHT TO WORK Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role. SAFEGUARDING All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here [Upgrade to PRO to see link] Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy [Upgrade to PRO to see link] our Prevent Policy [Upgrade to PRO to see link] all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.