Product Account Manager Lead at Muttdata

🚀 Join Our Data Products and Machine Learning Development Remote Startup! 🚀Muttdata is a dynamic startup committed to crafting innovative systems using cutting-edge Big Data and Machine Learning technologies. About our Product Our Paid Media Optimizer is an AI-powered platform that optimizes paid media investment budget planning models. Using machine learning, it enables marketing teams to make data-driven decisions, maximizing return on ad spend (ROAS) or minimizing cost per conversion (CPA),as well as improving overall campaign efficiency. About the Role We are looking for a Product Account Manager Lead with strong knowledge in Paid Media optimization to develop and strengthen relationships with our clients, ensuring they get the most value out of our Paid Media Optimizer, Mixilo.This role is primarily focused on account management and strategic consulting, helping clients optimize their paid media strategies using our platform. Additionally, you will act as a bridge between clients and internal teams, providing insights to improve our solutions.The role also includes leading and mentoring a small team (1–2 people), coordinating priorities and supporting the team in campaign strategy, client management, and analytical work to ensure high-quality delivery. 🚀 What We Do • Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting. • Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client. • Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems. • Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster. • Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval. • Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions. 🌟 Our Partnerships • Amazon Web Services • Astronomer • Databricks 🌟 Our Values • 📊 We are Data Nerds • 🤗 We are Open Team Players • 🚀 We Take Ownership • 🌟 We Have a Positive Mindset 🔍 Curious about what we’re up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we’re working on! 🚀 Responsibilities 🤓 • 1. Account Management & Client Success • Campaign Management: • Serve as customers’ primary point of contact, ensuring their engagement, retention, and satisfaction with our platform. • Supervise and lead strategic campaigns autonomously, being responsible for the planning and revision of campaigns leveraging our proprietary platform. • Structure insightful analyses to improve and understand campaigns’ performance. • Provide reports and identify challenges, opportunities, and recommendations for our customers. • Work closely with the product team to communicate client feedback, pain points, and feature requests. • Assist in troubleshooting and resolving tracking, attribution, or integration issues in collaboration with data science and engineering teams. • Guide and support team members in campaign analysis, reporting, and client communication. • 2. Team Leadership • Coordinate the day-to-day work of a small team (1–2 people), helping prioritize tasks and ensuring alignment with client objectives. • Provide mentorship and support to help team members grow in campaign strategy, analytics, and client management. • Ensure quality and consistency in deliverables shared with clients. • 3. Business Strategy • Expertly troubleshoot and resolve escalated customer issues. • Have a comprehensive understanding of our customers’ needs and business. Identify growth opportunities and work closely with our product and sales teams to drive renewals and upsells. • Stay up to date with our latest features and industry trends to continuously add value to clients. Required Skills 💻 • 5+ years of experience in account management, client success, or digital marketing consulting. • Experience leading projects or coordinating small teams. • Strong Excel skills (to be demonstrated). • Advanced knowledge of paid media optimization (2+ years). • Ability to analyze campaign data and translate insights into actionable recommendations. • Excellent communication, problem-solving, and stakeholder management skills. • Advanced English. Nice to have • Experience managing and growing relationships with enterprise-level clients. • Meta / Google certifications. • Experience working with AI-driven marketing or optimization platforms. • Portuguese proficiency (conversational level) 🎁 Perks • 🌍 Remote-first culture – work from anywhere! • 🚀 In-Company English Lessons. • 💪 Wellhub or sports club stipend to stay active • 🚀 AWS, DBT, Google Cloud, Azure & Databricks certifications fully covered • 🍕 Food credits via Pedidos Ya – because great work deserves great food. • 🎂 Birthday off + an extra vacation week (Mutt Week! 🏖️) • 🤝 Referral bonuses – help us grow the team & get rewarded! • ✈️🏝️ Annual Mutters' Trip – an unforgettable getaway with the team!