Principal Engineer / Salesforce Business Consultant at Nagarro1

About the Role

We are looking for a Salesforce Business Consultant to join our team. This role involves advising clients on CRM transformation and designing Salesforce solutions for manufacturing clients.

Key Responsibilities

• →Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels, and key KPIs.
• →Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state.
• →Design CRM transformation roadmaps with Salesforce as the strategic CRM platform.
• →Redesign end-to-end business processes aligned to Salesforce best practices.
• →Act as trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models.
• →Own end-to-end Salesforce solution architecture for manufacturing CRM engagements.
• →Define data model, object relationships, security model, environment strategy, and integration patterns with ERP systems.
• →Produce solution blueprints, high-level design, and effort estimates.
• →Guide functional consultants and technical teams during delivery.
• →Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM.
• →Partner with sales and account teams to qualify opportunities and define solution and delivery approaches.
• →Lead Salesforce demos tailor-made for manufacturing scenarios.
• →Prepare solution slides, architecture overviews, and walkthroughs for client presentations.
• →Translate RFP/RFI requirements into Salesforce-based solutions.
• →Build and articulate the business case and ROI for CRM transformation.
• →Advise clients on CRM governance, operating models, and Salesforce roles.
• →Support definition of role-based Salesforce usage models.
• →Provide input to change, communication, and training plans.
• →Serve as design authority for one or more projects.
• →Participate in and sometimes lead key Agile ceremonies.
• →Identify risks and issues related to solution design, scope, or integration.
• →Support UAT planning, test scenario definition, and go-live readiness assessment.