Senior SRE / Platform Engineer, Observability Lead at NCS3

The Observability Lead is responsible to define, build, and scale our observability strategy across systems, applications, and infrastructure. This role will drive visibility into system health, performance, and reliability, enabling engineering teams to detect, diagnose, and resolve issues proactively. The Observability Lead will lead the design and implementation of logging, metrics, tracing, and alerting frameworks, while fostering a culture of data-driven reliability and operational excellence. Strong technical, analytical, and communication skills are essential to ensure effective delivery of infrastructure services in a complex enterprise environment. Responsibilities  • Define and own the observability roadmap and establish governance, standards, and best practices for logs, metrics, traces, and user experience monitoring • Lead and mentor a team of engineers (if applicable) • Design, implement and maintain scalable monitoring & observability platforms • Evaluate and integrate tools for monitoring, alerting, and incident management • Configure deployments across cloud, on-prem, and containerized environments • Ensure high availability and performance of observability systems • Leverage solution capabilities such as AI-powered anomaly detection, auto-discovery, and root cause analysis • Implement full-stack monitoring including infrastructure, applications, logs, synthetic monitoring, and real user monitoring (RUM) • Manage access control, data privacy, and system integration • Design intelligent alerting strategies to reduce noise and improve signal quality • Integrate solution tool with incident management tools (e.g., ServiceNow, JIRA) • Improve incident detection, triage, and root cause analysis processes • Use insights to drive performance optimization and capacity planning • Support load testing and proactive performance engineering initiatives • Build executive and engineering dashboards to provide actionable insights • Promote adoption of observability practices across development teams • Drive shift-left practices for monitoring and debugging • Enable actionable insights through dashboards, analytics, and visualization • Optimize signal-to-noise ratio in alerts and monitoring systems • Ensure efficient data storage, retention, and cost management • Enable self-service observability for teams