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ManagerFull-timeAIMLDevOps
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Data Center IT Support Manager oversees daily technical support operations within the data center at Nebius, a company leading a new era in cloud computing for the global AI economy. This role is responsible for managing the ticket queue, assigning work to technicians, and ensuring timely resolution of IT and infrastructure issues.
Key Responsibilities
- →Manage and prioritize the data center ticket queue, ensuring SLA compliance
- →Assign and coordinate work for data center technicians based on urgency and skillset
- →Oversee hands-on support activities including rack-and-stack, server hardware support, cabling, and remote hands tasks
- →Coordinate with facilities teams on power, cooling, and other mechanical or electrical-related issues
- →Act as the on-site coordination point during incidents and outages
- →Ensure adherence to operational procedures, safety standards, and change management processes
- →Maintain accurate ticketing, documentation, and basic operational reporting
Requirements
- ✓Experience in a data center or mission-critical IT environment
- ✓Prior experience leading or coordinating technical support teams
- ✓Familiarity with server, rack, and network hardware
- ✓Experience with ticketing systems (e.g., ServiceNow, Jira)
- ✓Strong organizational, prioritization, and communication skills
Benefits
- ★Competitive salary and comprehensive benefits package
- ★Opportunities for professional growth within Nebius
- ★Flexible working arrangements
- ★A dynamic and collaborative work environment that values initiative and innovation
