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ManagerFull-timeAIMLDevOps
Salary Range
$176,800 - $239,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Manager to join Nebius, a leader in cloud computing serving the global AI economy. This role involves managing IT infrastructure maintenance and overseeing support for data center IT infrastructure and GPU clusters.
Key Responsibilities
- →Lead and manage L1, L2, IT infrastructure, and Field Network Engineers supporting data center IT infrastructure and GPU clusters
- →Ensure high availability and reliability of GPU clusters and IT infrastructure
- →Act as the primary escalation point for complex hardware, network, and operational incidents
- →Monitor and drive SLA, KPI, and incident resolution performance across IT support services
- →Oversee proactive maintenance, troubleshooting, and problem management activities
- →Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
- →Maintain and improve support processes, documentation, and team training materials
- →Manage IT asset lifecycle activities, including RMAs
Requirements
- ✓3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment
- ✓Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems and fiber networks
- ✓Solid understanding of data center operations, server platforms, and enterprise networking principles
- ✓Practical experience with IT service management processes (ITIL / ITSM)
- ✓Basic proficiency with Linux/Unix operating systems and command-line tools
- ✓Proven ability to manage operational KPIs, incidents, and escalations
- ✓Analytical skills
- ✓Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments
- ✓High proficiency in spoken and written English
Benefits
- ★Competitive salary and comprehensive benefits package
- ★Opportunities for professional growth within Nebius
- ★Flexible working arrangements
- ★A dynamic and collaborative work environment that values initiative and innovation
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