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ManagerFull-timeAIMLDevOps
Salary Range
$137,904 - $186,576 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Manager to join Nebius, a leader in cloud computing for the global AI economy. This role is key to managing IT infrastructure maintenance in our data center.
Key Responsibilities
- →Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters.
- →Ensure high availability and reliability of GPU clusters and IT infrastructure.
- →Act as the primary escalation point for complex hardware, network, and operational incidents.
- →Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
- →Oversee proactive maintenance, troubleshooting, and problem management activities.
- →Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements.
- →Maintain and improve support processes, documentation, and team training materials.
- →Manage IT asset lifecycle activities, including RMAs.
Requirements
- ✓3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
- ✓Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
- ✓Solid understanding of data center operations, server platforms, and enterprise networking principles.
- ✓Practical experience with IT service management processes (ITIL / ITSM).
- ✓Basic proficiency with Linux/Unix operating systems and command-line tools.
- ✓Proven ability to manage operational KPIs, incidents, and escalations.
- ✓Analytical skills
- ✓Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
- ✓High proficiency in spoken and written English.
Benefits
- ★Competitive salary and comprehensive benefits package.
- ★Opportunities for professional growth within Nebius.
- ★Flexible working arrangements.
- ★A dynamic and collaborative work environment that values initiative and innovation.
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