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Mid LevelFull-timePythonAIMLDevOps
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US. This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors.
Key Responsibilities
- →Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions)
- →Detect recurring patterns across sites and convert findings into durable fixes
- →Own technical workstreams during high-severity incidents
- →Build evidence packs and drive escalations with ODM and R&D
- →Push for firmware, component, and platform-level resolutions
- →Track outcomes and ensure knowledge flows back to operations
- →Support validation and rollout of firmware updates (risk assessment, staging, rollback planning)
- →Help operationalize platform standards across datacenters
- →Create scalable runbooks, troubleshooting guides, and error catalogs
- →Turn investigations into playbooks that elevate L1/L2 teams
- →Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment
Requirements
- ✓Strong hands-on experience with datacenter servers and deep Linux troubleshooting
- ✓Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage)
- ✓Structured incident response experience and clear communication under pressure
- ✓Experience driving evidence-based escalations with vendors/R&D
- ✓Fluent English (written and spoken)
Benefits
- ★Competitive salary and comprehensive benefits package
- ★Opportunities for professional growth within Nebius
- ★Flexible working arrangements
- ★A dynamic and collaborative work environment that values initiative and innovation
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