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Mid LevelContract
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Member Support Specialist to join NerdWallet's User Operations team. This role involves providing account and technical support while sharing financial guidance resources with NerdWallet's growing membership base.
Key Responsibilities
- →Provide account and technical support to members
- →Share financial guidance resources with members
- →Help members with free account features and paid subscription issues
- →Assist with credit score questions and product recommendations
- →Respond to member requests across multiple platforms
- →Provide consumers with appropriate resources and guidance
Requirements
- ✓Previous experience in technical support or customer service
- ✓Familiarity with tools like Intercom, Zendesk, Confluence, JIRA, Trello, Slack, Google suite, Salesforce, Stripe, White Label Loyalty
- ✓Exceptional written and verbal communication skills
- ✓Outstanding analytical reading skills
- ✓Enthusiasm for helping others navigate financial decisions
- ✓Remote work experience required
- ✓Fintech experience preferred
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