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Mid LevelFull-timeAgileScrumGitAI
Salary Range
$71,825 - $97,175 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Writer to join Netomi, the leading agentic AI platform for enterprise customer experience. This role involves producing high-quality, customer-facing documentation that supports the successful use of our products and scales with our growing company.
Key Responsibilities
- →Own and maintain documentation for multiple product areas from planning through release
- →Partner with product managers and engineers to develop an in-depth understanding of product features, workflows, and technical constraints
- →Write and update release notes, feature documentation, and user guides in support of weekly product releases
- →Ensure documentation is accurate, current, and aligned with established terminology, style, and audience guidelines
- →Identify documentation needs, gaps, and dependencies, and address outdated or inaccurate content
- →Incorporate feedback from internal teams and customers to continuously improve documentation quality and clarity
- →Support release readiness by tracking doc needs across active product changes
- →Make informed decisions about documentation scope and prioritization in partnership with docs leadership
Requirements
- ✓2-5 years experience as a technical writer, with demonstrated ownership of product documentation
- ✓Experience writing docs for enterprise software products, preferably for B2B SaaS
- ✓Strong structured writing skills, with the ability to present complex information clearly and concisely
- ✓Ability to apply established documentation standards, templates, and terminology consistently
- ✓Ability to work independently in a fast-paced, release-driven environment
- ✓Attention to detail and the ability to quickly understand technical concepts and workflows
- ✓Ability to ask effective questions and collaborate with technical stakeholders
- ✓Excellent written and verbal communication skills in English
- ✓Familiarity with Agile/Scrum development and documentation that aligns with a regular release cadence
- ✓Experience working in a Git-based workflow
- ✓Ability to manage multiple documentation updates concurrently
