L2 Data/Wireless Network Engineer at Neweratech

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together L2 Data / Wireless Network Engineer – Bangalore (Hybrid) Company: New Era TechnologyEmployment Type: Permanent / Full-TimeLocation: Bangalore (Hybrid Work Model)Experience: 4-8 YearsIndustry: Enterprise Networking | Infrastructure | Wireless | Managed Services Join our Global Network Services team as an L2 Data / Wireless Network Engineer, where you will play a critical role in supporting enterprise network operations, troubleshooting infrastructure issues, and assisting in deployment and implementation activities across enterprise customer environments. This role is ideal for network professionals with hands-on experience in LAN/WAN, Wireless, SD-WAN, and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers, project teams, and customers to ensure reliable, secure, and high-performing network services. Key Responsibilities • Provide Level 1 and Level 2 support for enterprise data and wireless network environments. • Troubleshoot and resolve network incidents, connectivity issues, and service requests within SLA timelines. • Support LAN, WAN, Wi-Fi, SD-WAN, VPN, and campus networking environments. • Assist in deployment, configuration, testing, and rollout of routers, switches, wireless controllers, access points, firewalls, and related infrastructure. • Monitor network health and performance using enterprise monitoring tools such as SolarWinds, PRTG, Cisco Prime, or equivalent platforms. • Support Cisco Wireless LAN Controllers (WLC), Access Points (APs), CAPWAP/LWAPP protocols, and wireless connectivity troubleshooting. • Assist with wireless site support, RF optimization, roaming issues, authentication troubleshooting, and wireless security configurations. • Work with vendors and ISPs (Cisco TAC, carriers, OEMs) for issue resolution and escalation support. • Manage incidents, changes, and service requests through ITSM/ticketing platforms following ITIL processes. • Maintain accurate technical documentation, network diagrams, and operational procedures. • Participate in project implementations, maintenance windows, and change activities. • Collaborate with Network, Security, Infrastructure, and Cloud teams to ensure seamless service delivery. • Support flexible shifts, including occasional weekend or after-hours work for critical deployments and incidents. Required Skills & Experience • 4-8 years of hands-on experience in Network Operations and Support. • Strong understanding of LAN, WAN, Wireless, SD-WAN, and enterprise networking fundamentals. • Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking technologies. • Basic to intermediate knowledge of routing, switching, VLANs, wireless technologies, and network security concepts. • Familiarity with Cisco Wireless technologies including WLCs, APs, and Wi-Fi standards (802.11 a/b/g/n/ac/ax). • Understanding of wireless authentication and security concepts such as WPA2/WPA3, 802.1X, RADIUS, and TACACS+. • Experience using monitoring and management tools such as Cisco Prime, SolarWinds, PRTG, or equivalent. • Working knowledge of Windows Server and Linux operating systems. • Familiarity with ITIL processes and ITSM/ticketing tools. • Strong troubleshooting, analytical, communication, and customer-handling skills. • Ability to multitask and work in fast-paced enterprise support environments. Preferred Certifications • Cisco CCNA Certification (Preferred) • CWNA or equivalent Wireless Certification (Good to Have) • ITIL Foundation Certification (Good to Have) Good to Have • Exposure to Cisco ISE, Cisco Prime Infrastructure, or Catalyst Center (DNA Center). • Basic understanding of RF concepts, wireless site surveys, and roaming technologies. • Exposure to network automation tools such as Python or Ansible. • Experience supporting enterprise or global customer environments. • Experience in Managed Services, Financial Services, Healthcare, or Pharmaceutical industries. Work Environment • Permanent role with long-term career growth opportunities. • Hybrid work model from Bangalore office. • Opportunity to work with global enterprise customers and advanced networking technologies. • Collaborative and learning-focused environment with exposure to enterprise infrastructure projects. How to Apply Please share your updated resume with: 📧 [Upgrade to PRO to see contact]📧 [Upgrade to PRO to see contact] New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here [Upgrade to PRO to see link] We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. 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