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Mid LevelFull-timeRustReactGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join our Customer Success organization and support customers across SMB, Mid-Market, and Enterprise segments. This role focuses on extending the impact of Customer Success Managers by driving teacher adoption, engagement, and instructional impact.
Key Responsibilities
- →Drive teacher activation, adoption, and ongoing engagement with Newsela products
- →Support curriculum alignment work for schools and districts
- →Provide temporary customer coverage during CSM leave or capacity gaps
- →Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other tools
- →Support renewal motions through targeted adoption efforts
- →Create efficiencies for the CSM team by owning repeatable processes
Requirements
- ✓1+ years of professional experience in customer success, education, curriculum, operations, or related role
- ✓Strong communication and relationship-building skills
- ✓Demonstrated ownership and solutions-oriented mindset
- ✓Adaptive and flexible in a fast-changing environment
- ✓Experience working with data and CRM tools (Tableau, Salesforce, Gainsight)
- ✓Background as a former educator or experience supporting K–12 customers strongly preferred
- ✓Bachelor’s degree preferred
Benefits
- ★Comprehensive medical benefits with employer contribution to premiums and HSA accounts
- ★401(k) plan with employer match
- ★Flexible PTO plus 10 company holidays plus winter break
- ★Annual learning and development allowance
- ★Pet insurance and free access to the Calm app
