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Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
Newsela is seeking a Contract Remote Tier 1 Customer Support Representative to join our Customer Experience Department based in the Philippines. This role requires local residency in the Philippines and involves supporting customers across chat and email.
Newsela is an educational technology company that specializes in providing digital content solutions to K-12 schools and districts. Founded in 2010 and headquartered in New York City, the company has established itself as a leader in the educational technology sector, focusing on transforming how students engage with reading materials. By leveraging technology to adapt content to various reading levels, Newsela aims to make learning more accessible and personalized for students across different grade levels and abilities. The companyβs flagship product is a digital platform that offers a vast library of current event articles and curriculum-aligned texts, all of which can be adjusted to match individual studentsβ reading proficiency. Key features include real-time data analytics for teachers, differentiated instruction tools, and integration with popular learning management systems. Newselaβs target audience includes educators, administrators, and students in elementary, middle, and high schools, with a particular emphasis on improving literacy and critical thinking skills. The platform also supports subjects like social studies, science, and English language arts, making it a versatile resource for classrooms. Newsela has achieved significant recognition in the education sector, including being named one of the "50 Most Innovative Companies" by Fast Company. The company serves over 5 million students and 1.5 million teachers across the United States and internationally, solidifying its position as a key player in educational technology. Its unique value proposition lies in its ability to bridge the gap between current events and classroom learning, fostering a more relevant and engaging educational experience for students while providing teachers with actionable insights to support their instruction.
View all jobs at Newsela βVisit website βSource: Greenhouse
Posted: 1/29/2026
Sigmasoftware2
Market estimate for customer support representative (remote, philippines) roles
$13K
Average Salary