Manager, Revenue Operations at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager, Revenue Operations is responsible for designing, governing, and optimizing the end-to-end revenue engine across Sales, Marketing, Customer Success/Services, Partners, and Finance leveraging AI capabilities and tooling. This role ensures the business operates with clarity, consistency, and predictability by owning the operating model, governance frameworks, rhythm-of-business operating cadence, and cross functional alignment required to execute effectively. This leader partners closely with GTM executives, Business Operations Ops, Finance, and Strategy teams to drive scalable processes, forecasting accuracy, consistent funnel definitions, and operational rigor across the global sales organization. How will you make an impact Operating Model & Governance • Define and document the end-to-end operating model spanning lead → opportunity → booking → billing → renewal. • Establish and maintain global governance frameworks including funnel definitions, stage criteria, forecasting methodology, and deal approval standards. • Partner with Sales, Finance, and Operations to ensure alignment with booking policies, forecasting rules, and revenue recognition requirements. • Drive consistency of operating norms across all regions, segments, and lines of business. • Contribute input to annual planning cycles (e.g., segmentation, capacity planning, territory models, quotas). Rhythm of the Business (ROTB) • Drive the cross-functional operating cadence, including QBRs, MBRs, forecast calls, pipeline reviews, top deal reviews, and executive readouts. • Build templates, prereads, dashboards, and guidance for each meeting type. • Ensure operational readiness, scheduling, alignment, and best practice execution across all teams Forecasting & Performance • Support the development and adoption of global forecasting methodologies and cadences. • Monitor pipeline health, conversion metrics, and performance against targets. • Identify risks, opportunities, and insights to support leadership decision-making. Have you got what it takes? • 5+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Sales Programs, or related roles. • Strong understanding of SaaS revenue processes, forecasting methodologies, pipeline management, and GTM motions. • Experience Leveraging AI and advanced analytics to improve forecasting, pipeline visibility, deal risk, and revenue predictability. • Comfort leveraging AI‑powered tools to improve productivity, reporting automation, decision support, or operating cadence effectiveness • Demonstrated ability to design and implement operating models, governance frameworks, and scalable processes. • Exceptional program management skills and experience owning recurring business cadences. • Strong analytical mindset with the ability to interpret trends and influence strategic decisions. • Excellent communication, stakeholder management, and executive-level presentation skills. • Familiarity with CRM (Salesforce), forecasting tools, and BI/reporting environments. You will have an advantage if you also have: • Experience in fast-growth SaaS or multi-segment GTM organizations. • Background working with Finance, Business Operations, or Corporate Strategy. • Exposure to booking policy, revenue recognition concepts, or deal governance. Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.