Senior Specialist Customer Success Manager, Actimize at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for an experienced AML Subject Matter Expert (SME) who will serve as the voice of GTC PS and GDM for all AML solution implementations and act as a crucial technical support pillar for XSE migration projects under the GDM banner. This role demands deep AML domain expertise, strong technical leadership, and the ability to mentor teams while driving best practices and methodologies for AML implementations. How will you make an impact? You will: • Lead AML solution implementations and capability building across projects. • Provide technical oversight and guidance during delivery phases. • Mentor delivery teams and conduct AML domain training. • Pioneer and enhance XSE migration methodologies. • Collaborate with operations and project teams to ensure seamless migrations. • Maintain and publish best practices, lessons learned, and technical documentation. Responsibilities Expertise • Act as the go-to expert for all AML solutions. • Mentor and assist teams with AML implementations. • Own AML capability building and provide domain training. • Perform technical root cause analysis and recommend corrective actions. Delivery • Provide technical oversight for ongoing AML projects. • Evaluate technical feasibility of requirements and proposed solutions. • Play a Technical Lead role in AML projects executed from GTC and GDM. • Maintain best practices for AML implementations. • Offer ad-hoc support for urgent AML issues. • Participate in peer code reviews and knowledge sharing. • Prepare delivery teams for upcoming roadmap features. Methodology • Assist GDM project teams with estimates and AML-related support. • Enhance and pioneer XSE migration methodologies. • Collaborate with operations for proper handshaking in migration projects. • Verify, improve, and maintain migration methodologies and best practice repositories. • Document AML solution knowledge and publish lessons learned. • Identify and implement process improvements for AML efficiency. Have you got what it takes? • Proven expertise in AML solutions and implementations. • Strong technical leadership and mentoring skills. • Experience in migration methodologies and process optimization. • Ability to perform root cause analysis and resolve complex technical issues. • Excellent communication and collaboration skills. • Exposure to financial services domain and AML compliance frameworks. • Hands-on experience with AML tools and technologies. • Familiarity with project delivery models and agile methodologies. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9480 Reporting into: Group Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.