Senior Technical Writer at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking an experienced Senior AI Technical Writer to take ownership of documentation for one or more software products within our portfolio. This role is responsible for producing and maintaining clear, accurate, and comprehensive technical documentation that supports internal teams across the full product lifecycle. The Senior AI Technical Writer will work closely with Product Management, Engineering, QA, Support, and Services to deliver high-quality documentation for regular software releases, integrations, and configuration details. How will you make an impact? • Own assigned software products or solutions and serve as the primary documentation authority throughout the product lifecycle. • Create and maintain implementation guides, deployment guides, and detailed configuration documentation. • Author detailed integration documentation, including APIs, data flows, authentication, and third-party system interactions. • Develop clear product information, feature descriptions, system capabilities, limitations, and release-related updates. • Document solution architecture, workflows, and data flows using written descriptions and diagrams. • Create troubleshooting guides, issue analysis documentation, and known-issue articles to support internal teams. • Develop and utilize AI writings agents, content generation platforms, and NLP tools to enhance efficiency, consistency, and quality of internal documentation. • Drive content improvements by analyzing internal documentation performance and leveraging AI-driven insights. • Develop usage guides for administrative tools, dashboards, and supporting utilities. • Ensure all assigned documentation remains accurate and up to date for each software release and enhancement. • Participate in release planning & discovery sessions to identify documentation deliverables and timelines. • Collaborate cross-functionally with Product, Engineering, Support, and Professional Services teams. • Review and edit documentation for clarity, consistency, technical accuracy, and adherence to documentation standards. • Maintain version control and documentation standards across knowledge bases and repositories. • Mentor and provide guidance to junior or mid-level technical writers as needed. Have you got what it takes? • 5+ years of experience as a technical writer in a software, SaaS, or technology-driven environment. • Proven experience documenting complex software systems, configurations, and integrations. • Strong ability to translate complex technical concepts into clear, user-focused documentation. • Experience working with subject matter experts to gather and validate technical information. • Proficiency with documentation tools and platforms such as Confluence, Markdown, Git-based repositories, or similar systems. • Strong organizational skills with the ability to manage multiple documentation streams and release schedules. • Excellent written and verbal communication skills with strong attention to detail. • Experience creating diagrams or visuals to support architectural and data flow documentation. • Ability to work independently while collaborating effectively in cross-functional teams. • Ability to work from the NiCE office no less than two days per week with the AI Tech Writer Team. • Ability to work during US Business Hours (8AM-5PM ET), Monday through Friday weekly. You will have an advantage if you also have: • Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field. • Experience documenting APIs, SDKs, and developer-focused content. • Familiarity with structured authoring frameworks such as DITA or XML. • Background in agile or iterative software development environments. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10758 Reporting into: Director, PMO & Knowledge, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.