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Mid LevelFull-timeGitAI
Salary Range
$22,100 - $29,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Specialist Cloud Product Manager to join NICE’s Cloud Operations & AI driven Automation organization. You will own the vision, roadmap, and execution of the Cloud Application Platform (CAP) and AI driven operational capabilities that improve reliability, efficiency, and uptime across enterprise SaaS environments.
Key Responsibilities
- →Own the end-to-end product strategy and roadmap for Cloud Automation Portal.
- →Define long-term AI-led operational strategy.
- →Lead automation initiatives for alert remediation, health checks, certificate lifecycle, patching, and infrastructure recovery.
- →Reduce manual effort by enabling platform-driven workflows.
- →Partner with SRE and Cloud AppOps teams.
- →Implement SLOs, error budgets, and incident reduction frameworks.
- →Drive unified logs, metrics, and tracing.
- →Deliver predictive analytics and operational insights.
- →Drive AI-assisted cloud operations, automated RCA, and bot-driven workflows.
- →Embed security-by-design controls.
- →Lead access governance initiatives.
- →Act as product interface for leadership, engineering, and customers.
- →Drive adoption of Cloud Automation Portal.
Requirements
- ✓10+ years of Product Development & Management experience.
- ✓Strong Management skills to engage deeply with engineers and architects.
- ✓Strong understanding of distributed systems and failure modes.
- ✓Data-driven mindset with focus on operational metrics.
- ✓Familiarity with monitoring, alerting, and incident systems.
- ✓NiCE Product Knowledge and working experience is a plus.
- ✓Experience building internal platforms for Cloud Ops or SRE teams.
- ✓Knowledge of enterprise SaaS uptime and SLA management.
- ✓Readiness to work in EMEA and US shifts.
Benefits
- ★Hybrid work model (2 days office, 3 days remote)
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