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SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join NielsenIQ. This role focuses on building strong relationships with customers and ensuring they get maximum value from our products and services.
Key Responsibilities
- →Manage and grow relationships with key customers, acting as their primary point of contact
- →Engage proactively with customers to understand their goals and challenges
- →Ensure high customer retention and satisfaction levels
- →Gather customer feedback and communicate product improvement suggestions
- →Collaborate with internal teams to address customer feedback and resolve issues
- →Develop and execute customer success strategies
- →Monitor customer health metrics and track success KPIs
- →Advocate for the customer within the organization
Requirements
- ✓Bachelor’s degree in business, Marketing, Communications, or related field
- ✓3+ years of experience in customer success, account management, or customer service
- ✓Ability to analyse customer data and usage trends
- ✓Understanding of product management and its impact on customer experience
- ✓Strong interpersonal and communication skills
- ✓Excellent problem-solving and critical-thinking abilities
- ✓Strong organisational and time management skills
- ✓Familiarity with CRM tools, customer success platforms, and analytics software
- ✓Negotiation skills to handle complex customer accounts
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