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SeniorFull-timeData ScienceAI
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Executive to join NielsenIQ's Customer Success team in Croatia. This role involves supporting FMCG manufacturer clients by helping them effectively use NIQ’s AI-powered tools, data, and platforms.
Key Responsibilities
- →Manage daily communication with FMCG clients and contribute to high client satisfaction
- →Build strong client relationships and understand their priorities
- →Support the rollout and adoption of NIQ’s automated service and AI-powered BI platforms
- →Troubleshoot client questions related to data quality, trends, methodology, and NIQ products
- →Handle escalated inquiries, including those related to operational topics
- →Create knowledge-base articles to reduce repeated questions and guide clients toward self-service
- →Support sales teams with opportunity identification, pricing, and documentation
- →Stay up to date on NIQ products, methodology, and FMCG industry trends
- →Collaborate with operations, reporting, and data science teams to address client needs
- →Perform basic analyses and deliver insights and recommendations for FMCG clients
Requirements
- ✓Strong client service orientation
- ✓Technical proficiency and excellent communication skills
- ✓Proficiency in Excel, PowerPoint, and AI (Copilot)
- ✓Strong organisational and interpersonal skills
- ✓Fluent, natural English communication (written and spoken)
- ✓University degree or final-year student
- ✓Analytical mindset and strong numerical skills
Benefits
- ★A diverse and inclusive work environment
- ★Access to the NIQ Learning Academy - Ongoing skill development and training
- ★Global exposure and cross-market collaboration
- ★Engaging and challenging work with leading global and local FMCG clients
- ★A culture based on performance and recognition
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About NielsenIQ
NielsenIQ is a global leader in providing data and insights to help businesses understand consumer behavior and market trends. Operating at the intersection of retail, media, and consumer goods industries, the company was formed through the strategic merger of Nielsen and CACI International's information services division, leveraging decades of expertise in market analytics. Headquartered in the United States with a widespread international presence, NielsenIQ combines advanced technology with deep industry knowledge to deliver actionable intelligence to clients worldwide. The company offers a comprehensive suite of products and services, including retail measurement, media analytics, and consumer insights, all powered by cutting-edge data science and AI technologies. Key features of their solutions include real-time market tracking, granular consumer segmentation, and predictive analytics to optimize business strategies. NielsenIQ primarily serves large retailers, consumer packaged goods manufacturers, and media companies, providing them with the tools to enhance decision-making, drive growth, and adapt to evolving market dynamics. Notable achievements include being a long-standing benchmark in retail measurement and media ratings, with a reputation for accuracy and reliability. NielsenIQ holds a dominant market position, trusted by over 50,000 clients globally, and is recognized for its commitment to innovation and data integrity. The company’s unique value proposition lies in its ability to unify disparate data sources into cohesive insights, enabling clients to navigate complexity and capitalize on emerging opportunities with confidence.
