Business Analyst Junior [AI Platforms] at Platacard

We are looking for a Business Analyst to join our AI Platforms team — we build and scale the core infrastructure that powers intelligent features across our products — including chat interfaces, AI agents, voice technologies, RAG pipelines, co-pilots, and other platform components. We work with state-of-the-art models and frameworks to deliver reliable, safe, and cost-efficient foundations that product teams build on top of. Challenges that await you: • Collect and analyze requirements for AI platform components (chat, agents, voice, RAG, and beyond), translate them into clear specifications, and drive delivery end-to-end • Facilitate communication between LLM Engineers, Backend, Product, and Ops teams to align on scope, risks, and timelines • Identify root causes of issues in AI pipelines (data quality, latency, cost, UX) and coordinate cross-functional fixes • Navigate feature and platform component implementation across teams and products • Define and maintain KPIs What makes you a great fit: • Hands-on experience working with AI — you’ve built or prototyped your own AI solutions, whether through vibe coding, low-code tools, or custom integrations; understanding of AI technologies and the current state of the art • Ability to set clear deliverables for engineering teams; understanding of how services, data pipelines, and model lifecycles are structured • Experience in cross-team collaboration (Product, DS/ML, Backend, QA, Compliance/Security) • Strong analytical and systems thinking; comfortable working with metrics • B2 or higher level of English for effective communication in an international team • Fluent English (B2+) Your bonus skills: • Hands-on experience with BI tools (Superset, Tableau) and basic SQL/Python/Notebooks for analysis • Understanding of APIs and streaming (REST/gRPC, Kafka); familiarity with feature stores, model registries (e.g., MLflow), and orchestration tools (Airflow) • Exposure to LLMs (prompt design, evaluation, RAG), vector databases, and observability (monitoring drift, bias, and safety) Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: • Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family • Flexible work from one of our offices or remote • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: 20 days of annual leave and paid sick leave