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SeniorFull-time
Salary Range
$33,592 - $45,448 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Support Specialist to act as a point of contact between Operations and internal client services. This role involves managing end-to-end operational queries and providing support to clients.
Key Responsibilities
- →Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
- →Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
- →Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
- →Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
- →Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
- →Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders
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About NielsenIQ
NielsenIQ is a global leader in providing data and insights to help businesses understand consumer behavior and market trends. Operating at the intersection of retail, media, and consumer goods industries, the company was formed through the strategic merger of Nielsen and CACI International's information services division, leveraging decades of expertise in market analytics. Headquartered in the United States with a widespread international presence, NielsenIQ combines advanced technology with deep industry knowledge to deliver actionable intelligence to clients worldwide. The company offers a comprehensive suite of products and services, including retail measurement, media analytics, and consumer insights, all powered by cutting-edge data science and AI technologies. Key features of their solutions include real-time market tracking, granular consumer segmentation, and predictive analytics to optimize business strategies. NielsenIQ primarily serves large retailers, consumer packaged goods manufacturers, and media companies, providing them with the tools to enhance decision-making, drive growth, and adapt to evolving market dynamics. Notable achievements include being a long-standing benchmark in retail measurement and media ratings, with a reputation for accuracy and reliability. NielsenIQ holds a dominant market position, trusted by over 50,000 clients globally, and is recognized for its commitment to innovation and data integrity. The company’s unique value proposition lies in its ability to unify disparate data sources into cohesive insights, enabling clients to navigate complexity and capitalize on emerging opportunities with confidence.
