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SeniorFull-time
Salary Range
$26,244 - $35,506 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Support Specialist to provide enterprise-level technical support to customers and prospects. This role involves troubleshooting technical issues, supporting customer onboarding, and maintaining product knowledge.
Key Responsibilities
- →Provide external and internal support to customers and prospects via a ticketing system
- →Research, diagnose, and troubleshoot customer technical issues
- →Collaborate internally to support the technical onboarding of new customers
- →Monitor and validate data automated processes
- →Document knowledge and educate colleagues on technical cases
- →Stay current with product knowledge and latest features
Requirements
- ✓Experience in technical support or customer service
- ✓Strong problem-solving and troubleshooting skills
- ✓Ability to work within service level agreements (SLAs)
- ✓Excellent communication and documentation skills
- ✓Knowledge of technical onboarding processes
- ✓summaryBullets: ["Provide enterprise-level technical support", "Troubleshoot customer technical issues", "Support technical onboarding of new customers", "Monitor data automated processes", "Document technical knowledge", "Stay current with product features", "Collaborate internally on support"]
- ✓requirementBullets: ["Experience in technical support", "Strong problem-solving skills", "Ability to work within SLAs", "Excellent communication skills", "Knowledge of technical onboarding", "Documentation skills", "Product knowledge"]
- ✓benefitBullets: []
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About NielsenIQ
NielsenIQ is a global leader in providing data and insights to help businesses understand consumer behavior and market trends. Operating at the intersection of retail, media, and consumer goods industries, the company was formed through the strategic merger of Nielsen and CACI International's information services division, leveraging decades of expertise in market analytics. Headquartered in the United States with a widespread international presence, NielsenIQ combines advanced technology with deep industry knowledge to deliver actionable intelligence to clients worldwide. The company offers a comprehensive suite of products and services, including retail measurement, media analytics, and consumer insights, all powered by cutting-edge data science and AI technologies. Key features of their solutions include real-time market tracking, granular consumer segmentation, and predictive analytics to optimize business strategies. NielsenIQ primarily serves large retailers, consumer packaged goods manufacturers, and media companies, providing them with the tools to enhance decision-making, drive growth, and adapt to evolving market dynamics. Notable achievements include being a long-standing benchmark in retail measurement and media ratings, with a reputation for accuracy and reliability. NielsenIQ holds a dominant market position, trusted by over 50,000 clients globally, and is recognized for its commitment to innovation and data integrity. The company’s unique value proposition lies in its ability to unify disparate data sources into cohesive insights, enabling clients to navigate complexity and capitalize on emerging opportunities with confidence.
