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ManagerFull-timeGoAI
About the Role
Ninja Van is seeking a Warehouse Operations Manager to oversee end-to-end warehousing and fulfillment operations. This role involves managing warehouse teams, optimizing processes, and ensuring efficient logistics operations across Southeast Asia.
Key Responsibilities
- →Manage end-to-end warehousing and fulfillment operations, supervising and training warehouse associates
- →Ensure all B2B and B2C orders are fulfilled accurately within agreed SLAs
- →Review and prepare workflow, manpower, and space requirements while maintaining productivity standards
- →Participate in warehousing design and implement warehouse management procedures and quality control processes
- →Implement and improve warehouse rules, regulations, and operating standards
- →Use system software to manage inventory flow in the fulfillment center
- →Manage arrangements with internal and external delivery partners for timely order dispatch
- →Optimize warehouse operations through continuous improvement and cost-saving measures
- →Work with internal stakeholders to flag system and process gaps and implement changes
- →Develop and execute project-based solutions for client requests
- →Communicate policies to associates and maintain compliance and consistency
- →Maintain a safe and healthy work environment by following and enforcing standards
Requirements
- ✓3-5 years of operations management experience, preferably in logistics/supply chain industry
- ✓Prior experience in warehouse logistics operations and fulfillment
- ✓Understanding of B2B/B2C warehousing and fulfillment as a service
- ✓Degree or equivalent, ideally in Logistics and Supply Chain Management
- ✓Capable of processing new information and comfortable with ambiguity
- ✓Meticulous, detail-oriented, and process-driven
- ✓Highly organized and responsible individual
- ✓Strong people management skills
- ✓Willingness to work hands-on in a warehouse environment
- ✓Proficiency in Microsoft Office and Google Workspace
- ✓Knowledge of key WMS functionalities preferred
- ✓Proficiency in English (reading, writing, and speaking)
