Senior Delivery Manager at UltraViolet Cyber

About the Role

We are seeking a Delivery Manager to oversee end-to-end delivery execution for global Offensive Security engagements. This role operates under a shared service and subscription model, focusing on managing day-to-day service delivery for customers while ensuring predictable outcomes and high satisfaction.

Key Responsibilities

• →Manage day-to-day delivery of Offensive Security testing services for subscription, annuity, and unique customers
• →Ensure SLA adherence, quality standards, and consistent delivery
• →Handle demand spikes, plan and manage delivery capacity, and allocate resources timely in a shared services model
• →Optimize resource allocation across multiple teams and diversified skill pools
• →Proactively identify and mitigate delivery risks from demand volatility, leaves, or upstream delays
• →Partner with engagement owners and customer success teams to align delivery priorities
• →Provide clear, transparent delivery visibility and status updates
• →Support customer escalations with data-driven root cause analysis and corrective actions
• →Drive consistency in test execution, report quality, and turnaround times
• →Reduce avoidable rework through improved intake readiness, validation, and delivery discipline
• →Identify process, tooling, and automation opportunities to improve throughput and predictability
• →Review, analyze, and derive improvement plans based on key delivery KPIs including throughput, cycle time, effort, schedule overruns, and cost of delivery
• →Hire and retain talent, lead and mentor technical leads and senior consultants
• →Foster a culture of accountability, transparency, and continuous learning