Fulfillment Operations Lead (Netherlands) at Nivoda

Important Information This role is a full time, permanent, 100% in office position. Working days & hours: Mon - Fri, 9am - 5pm Location: Oude Meer, North Holland, 1438 BC ABOUT THE ROLE We are looking to hire an experienced senior logistics professional to join our Oude Meer office. This role is accountable for the end-to-end logistics performance of the NL hub, including inbound consolidation, break-bulk operations, and global last-mile distribution. This is a hands-on leadership role requiring strong operational judgment, structured thinking, and the ability to thrive in a fast-evolving environment. ABOUT NIVODA Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. WHAT YOU'LL DO Own NL Hub Logistics Performance - Take full ownership of fulfilment operational KPIs: speed, accuracy, service levels - Drive daily execution while maintaining a strong focus on scalability and process robustness Run Global Fulfilment & Dispatch - Own end-to-end outbound operations: pick/pack, labelling, courier allocation, and dispatch - Manage carrier relationships (e.g. FedEx, UPS, Brinks) and optimise for cost, speed, and reliability Build & Scale New Workflows - Lead the rollout and optimisation of new fulfilment streams (e.g. Express, Jewellery, Melee) - Design and implement SOPs to support operational complexity and growth Drive Continuous Improvement - Identify bottlenecks and implement process improvements to increase throughput and reduce errors - Leverage data to inform decisions and improve operational performance Lead & Develop the Team - Manage, coach, and develop junior team members - Instil a culture of accountability, precision, and operational excellence Cross-Functional Ownership - Act as the primary interface between fulfilment, customer support, supplier teams, and global stakeholders - Proactively communicate risks, delays, and recovery plans WHAT YOU'LL NEED - Must have 4+ years of logistics experience from any industry, luxury goods experience is beneficial - Must have experience stock control of high value products - Familiarity with courier services such as FedEx, UPS, Brinks and experience using tracking systems is beneficial - Attention to detail is a must - Honesty, professionalism and integrity are essential - Desire and ability to work in a fast growing company where processes change continuously WHAT WE OFFER - Opportunity to join a fast-growing company at an early stage. - Lots of responsibility - Unlimited holiday