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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Commercial Customer Success Manager to join our team at Nooks.ai. This role focuses on ensuring customers maximize their value from our AI Sales Assistant Platform.
Key Responsibilities
- →Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
- →Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
- →Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
- →Monitor customer health metrics and develop proactive plans to address areas of concern.
- →Assist with Technical Support for your customers as needed.
- →Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
- →Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.
Requirements
- ✓Sales domain expertise and experience working with GTM stakeholders is critical.
- ✓2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
- ✓2+ years of product implementation, and customer onboarding and support experience
- ✓1+ years of SDR experience
- ✓Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- ✓Comfortable with data analytics and experience using data to proactively identify customer challenges
- ✓Excellent written and verbal communication skills
- ✓Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- ✓Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
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