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Mid LevelFull-timeFigmaAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Notion is seeking a Social Support Specialist to be the public face of our customer support on social media. This role will engage directly with users on X (formerly Twitter) and other major platforms, manage our end-to-end social support strategy, and shape how Notion listens to, supports, and learns from our community.
Key Responsibilities
- →Directly engage with users on X and other social platforms as Notion’s public-facing support agent
- →Own and evolve the daily operations and strategy for Notion’s social support program
- →Manage social and executive support escalations through to resolution by collaborating with internal teams
- →Assess opportunities to expand Notion’s social support presence to new platforms
- →Oversee CX's support for Notion Ambassadors
- →Collect, synthesize, and share product feedback and trends from social channels
- →Uphold and model Notion’s brand voice and tone in every interaction
Requirements
- ✓5+ years of experience in customer support, customer experience program management, or social media support
- ✓Exceptional writing skills with a keen sense of judgment and empathy
- ✓Direct experience managing customer conversations on X, Instagram, LinkedIn, or similar platforms
- ✓Strong understanding of social media tools for monitoring, engagement, and reporting
- ✓Proactive, organized, and able to manage multiple priorities
- ✓Comfortable working cross-functionally and navigating ambiguity
- ✓Enthusiastic about helping customers and solving problems
- ✓Experience with Notion as a product
Benefits
- ★Competitive salary and equity
- ★Benefits package
