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ManagerFull-timeReactRailsGitGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Payments Manager who understands the intricacies of payment rules, regulations, and technology to support providing a best-in-class digital payments business that offers unique value for our customers. This role is ideal for someone with hands-on experience in payment operations who can effectively collaborate with internal teams and represent Novo in conversations with partner banks and payment vendors.
Key Responsibilities
- →Act as a payments subject matter expert (SME) for internal teams across Banking, Customer Support, Risk, Marketing, Product and Engineering
- →Manage operational escalations across all supported payment rails, including ACH returns, wire exceptions, and check issues
- →Interface with partner banks, networks, and payment processors to research and resolve processing issues, support onboarding workflows, and implement controls
- →Support documentation and communication of payment-related policies, processing timelines, and exception procedures
- →Collaborate cross-functionally to identify and drive opportunities for automation, cost reduction, fraud mitigation, operational efficiencies, and improved customer experience
- →Participate in working sessions and procedure reviews to ensure operational readiness for new payment features and rails
- →Maintain strong awareness of compliance considerations and network rules relevant to your daily functions
- →Proactively identify recurring issues and build or improve controls to prevent recurrence
- →Track and communicate key operational metrics to leadership and cross-functional partners
Requirements
- ✓4-6 years of hands-on experience working in payment operations or processing in banking or fintech
- ✓Deep functional knowledge of at least three major payment types (ACH, wire, card, check, RTP, or FedNow)
- ✓Strong understanding of transaction workflows, return codes, cutoff times, dispute windows, and settlement practices
- ✓Excellent communication skills to translate complex issues across operations, compliance, and technology teams
- ✓Ability to thrive in a regulated and fast-paced environment, maintaining attention to detail and operational discipline
- ✓Collaborative working style with the ability to document, escalate, and follow through on process-related issues
- ✓Demonstrated track record of measurable operational improvements
- ✓How We Define Success
- ✓Timely and accurate resolution of operational escalations
- ✓Strong communication and coordination with external partners
- ✓Improved consistency and documentation in payments workflows
- ✓Contributions to new product readiness and cross-functional launches
- ✓Proactive identification and remediation of recurring issues
- ✓Visible reduction in manual processing volume through automation or process improvement
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