Marketplace Operations Manager, WiseMatch at Octave

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: The Marketplace Operations Manager is responsible for the day-to-day operational performance of WiseMatch. Reporting to the GM of Strategic Growth, this role is accountable for translating strategy into execution — owning performance monitoring, demand activation, supply intelligence, and cross-functional coordination. The role requires strong analytical capabilities, marketplace fluency, and proficiency with AI tools to support the pace and volume of work. Responsibilities Include: • Marketplace Performance & Diagnostics • Monitor marketplace health across key dimensions including liquidity, supply/demand balance, conversion rates, and channel mix. • Diagnose drivers of performance and underperformance; coordinate with product, talent acquisition, operations, BI, and partnerships teams to size and address issues. • Define and maintain the operational metrics used to assess marketplace health and visibility. • Build and maintain a regular performance cadence, including dashboards and written narratives that summarize current performance, root causes, and recommended actions. • Utilize AI tools to accelerate data synthesis, scenario modeling, and performance reporting. • Demand Activation • Identify and implement opportunities to improve booking volume through existing channels, including traffic optimization and conversion improvement. • Evaluate channel readiness as new demand sources come online; develop activation plans to capture volume at launch. • Supply Intelligence • Analyze demand signals to identify supply gaps, match quality issues, and provider capacity needs by geography and specialty. • Coordinate with the operations team to troubleshoot supply-side issues including slot capacity degradation, geographic coverage gaps, and in-network availability. • Assess supply positioning at a qualitative level — ensuring the right providers are available to the right members, not only that aggregate supply targets are met. • Analytics & Marketplace Health • Own the weekly and monthly performance reporting cadence, including narrative summaries for internal stakeholders. • Develop and maintain diagnostic tools including conversion funnel analytics, geo-level supply/demand balance reports, and channel-level performance tracking. • Apply AI tools to support data synthesis, narrative development, and scenario analysis. • ​​Strategic Initiatives • Support and lead workstreams connected to the broader WiseMatch launch strategy, including brand, partnerships, and product differentiation efforts. • Adapt to shifting priorities as the marketplace matures; take ownership of new workstreams as assigned. Qualifications: • 3–6 years of experience in marketplace operations, growth operations, or revenue operations. • Experience at a two-sided marketplace or platform business preferred. • Healthcare industry experience preferred. • Executes independently; moves from problem identification to resolution without significant direction. • Applies systems-level thinking to marketplace dynamics, including the relationship between supply, demand, conversion, and channel performance. • Proficient with AI tools (e.g., Claude, ChatGPT) as a core part of day-to-day work, including for data synthesis, analysis, and written deliverables. • Effective at driving action across cross-functional teams without direct authority. • Analytically strong; able to pull and interpret data, build analyses, and translate findings into clear recommendations. • Operationally disciplined; follows through on commitments and maintains continuity across workstreams. • Functions effectively in ambiguous, fast-moving environments. • Communicates clearly and concisely, both in written form and verbally. Octave's Company Values: The below values drive our day-to-day operations. • We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. • People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. • Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. • Must be able to observe and communicate information on company provided laptop. • Move up to 10 pounds on occasion. • Must be eligible to work in the United States without sponsorship now or in the future. Compensation: Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request. Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information. Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The salary range for Geo 1 (all states, excluding those in Geo 2 or Geo 3, and D.C.) is..$109,700 - $117,800. The salary range for Geo 2 (CO, HI, MD, RI) is $120,700 - $129,600. The salary range for Geo 3 (AK, CA, CT, MA, NJ, NY, WA) is $126,200 - $135,500. All zones are eligible for equity in the form of stock options, plus target bonus incentives based on performance. Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. How We Use Technology in Hiring: As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.