Business Operations Manager at offchainlabs

At Offchain Labs, we aren’t just building products: we’re leading a movement.    As pioneers in blockchain scalability and security, we're at the forefront of transforming how the world interacts with decentralized applications. We're laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency.    At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you.    Why Offchain Labs?   Offchain Labs is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today.   Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain Labs technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack.   Arbitrum’s thriving ecosystem wouldn’t exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren’t just product names. These are tools that are actively reshaping what's possible on Ethereum and advancing its core infrastructure.   To top it all off? We’re backed by $124 million in funding. We’ve demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly.   The Role:   The OCL Operations team is a fast-paced collaborative group responsible for supporting day-day business operations while partnering closely with teams such as People Ops, Security and FInance. In this role, you will manage procurement requests, coordinate equipment ordering and delivery, and support operational projects that help the company scale efficiently. You’ll also act as a cross-functional liaison, working with internal stakeholders and leadership to improve processes and ensure smooth operational execution. What you'll do: • Triage the Procurement Request Pipeline - Clear any existing backlog and consistently prioritize incoming requests by urgency, business impact, and timelines, ensuring procurement items are moved through to competition with clear ownership and visibility. • Equipment Issuing & Delivery Management - Manage end to end issuing process for team members be preparing, assigning and documenting equipment, coordinating handoffs, and ensuring inventory records stay accurate and up to date. • Expertly Support Specialty Projects - Jump into projects as needed to help define clear deliverables, manage timelines and processes, and bring structure and clarity to areas of ambiguity, ensuring initiatives move forward efficiently and stakeholders remain aligned. • Cross-Functional Team Liaison - Work closely with teams across the organization, from Finance to Security to People-Ops and ensure smooth coordination, clear communication, and alignment on operational needs, helping unblock issues and keep initiatives moving forward efficiently. • Drive Process Improvement - Identify opportunities to streamline, scale and better document operational processes, implementing improvements that increase efficiency, reduce friction across teams and supports the company’s continued growth. What you’ll need: • 2+ years experience in a Business Operations Role or similar positions. • 2+ years of customer service experience, managing both high-volume and critical requests. • Strong attention to detail, with good judgement on when and how to escalate issues. • Proven experience communicating with C-Suite level stakeholders. • Experience using task management platforms (Asana, Linear, etc). • Strong experience coordinating multiple high-priority projects (ideally leading or contributing to a 0-1 Software implementation or other high impact internal project). • Advanced proficiency in Excel. Nice to Haves: • Expert-level Excel skills, including the ability to perform complex data analysis. • Web3 experience. • Experience working with budgets or financial planning. • Experience working as an Executive Assistant. Perks: • Remote-first global workforce + NY office. • Annual company offsite + team onsites. • Professional reimbursement program (facilitates industry conference attendance, certifications, and more). • Medical, dental & vision coverage (US + some other countries). • 401k retirement plan + company match (US only). • Wellness stipend. • Home office set up / ergonomic equipment program. Attention Offchain Labs Job Seekers:   This role cannot be performed in California, or Colorado.   Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email [Upgrade to PRO to see contact]   At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.