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Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Customer Success Manager to join Okendo, the customer marketing platform that helps Shopify brands grow faster by cultivating brand advocacy. As a CSM, you will deliver exceptional customer experience to US-based customers and be accountable for retention, expansion, and overall customer satisfaction.
Free to sign up. Takes 30 seconds.
Okendo is a leading provider of customer advocacy and review marketing solutions, operating at the intersection of e-commerce and customer experience. Specializing in leveraging authentic customer feedback to drive business growth, Okendo helps brands build trust and credibility through structured review collection, display, and engagement platforms. The company was founded in 2013 and is headquartered in London, UK, with a global presence serving clients across various industries. Okendo's innovative approach transforms customer voices into powerful marketing assets, enabling businesses to harness the full potential of earned media and social proof. Okendo's core offerings include a comprehensive suite of tools for collecting, moderating, and showcasing customer reviews across multiple channels, including e-commerce platforms, email, and social media. Key features include customizable review widgets, automated review requests, and advanced analytics to measure the impact of customer advocacy. The platform is designed primarily for e-commerce businesses, SaaS companies, and retail brands seeking to enhance their online reputation and conversion rates. By integrating seamlessly with major e-commerce platforms like Shopify, Magento, and BigCommerce, Okendo provides a user-friendly experience that empowers businesses to implement review marketing strategies with minimal technical overhead. Okendo has established itself as a market leader in the customer advocacy space, with a client roster that includes many of the world's most recognized brands. The company's unique value proposition lies in its data-driven approach, which not only helps businesses collect and display reviews but also provides actionable insights to improve products and customer experiences. Recognized for its innovation, Okendo has received multiple awards and has been featured in prominent industry publications, solidifying its reputation as a trusted partner for brands looking to leverage the power of authentic customer feedback.
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Posted: 2/26/2026
Plaud
Market estimate for customer success manager - remote, colombia roles
$24K
Average Salary