Customer and Partner Services Program Manager at Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you. Role Summary Reporting to the Manager of Partner & Education Services, this role will be a key technical subject matter expert responsible for designing and developing the "blueprints" for high-impact, learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role is focused on building end-to-end learning journeys that enable the successful deployment, operation, and adoption of solutions in real-world environments. Working closely with the Delivery, Enablement, Partner, and Product teams, this individual will ensure our customers and partners have the hands-on resources and technical guidance needed to master an evolving ecosystem. The ideal candidate is passionate about technology and education, with a talent for translating complex product features into clear, actionable training and documentation for developer and administrator audiences. By creating world-class learning experiences, you will directly contribute to faster customer time-to-value, increased partner-led revenue, and higher overall customer satisfaction. Key Responsibilities • Technical Lab Development: Design, maintain, and support hands-on lab environments to reinforce learning through practical application. Focusing on the why not just the how. • New Product Readiness: Act as a technical subject matter expert for new product launches, translating complex features into digestible content for our customers and partners. • Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a broad and deep technical understanding of the Okta and Auth0 product lines and the underlying technologies and protocols • Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows. • Analytics and Reporting: Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities. • Cross Functional Collaboration: Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for our customers and partners. What you’ll bring to the role • Domain Expertise: Deep familiarity with Identity protocols such as OAuth 2.0, OIDC, and SAML, along with a proven understanding of Identity and Access Management (IAM) and web security best practices. • Technical Proficiency: Ability to read and understand code, particularly with JavaScript/TypeScript frameworks, to create and validate tutorial code samples. • Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials. • Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment. • Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences. • AI Adaptability: Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation. And extra credit if you have experience in any of the following! • Knowledge of Okta & Auth0 product offerings. • Experience with enterprise identity lifecycle management processes and standards. • Hands-on experience with AD and LDAP. • General software development experience with languages like Java, Ruby, .Net, or PHP. • Familiarity with REST/JSON APIs. • General knowledge of cloud architectures (e.g., AWS, Azure, GCP) and complex on-premise IT landscapes. • Familiarity with API management platforms such as Mulesoft, Axway, or Apigee. #LI-BF1 #LI-Hybrid P25023 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: [Upgrade to PRO to see link] The annual base salary range for this position for candidates located in Canada is between:$87,000—$119,000 CAD The Okta Experience • Supporting Your Well-Being • Driving Social Impact • Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at [Upgrade to PRO to see link]