Senior Technical Account Manager - Auth0 at Okta

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Team Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. The Opportunity A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly. The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion! What you’ll be doing • Fully own the account management function as an Auth0 TAM. This includes the business and the technical side • Advise customers on best practices and product adoption in a post-sales capacity • Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts • Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective. • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements • Maintain focus on increasing subscription adoption, customer satisfaction, and retention • Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality • Establish strong personal relationships on key accounts with decision-makers and stakeholders • Establish strong relationships internally, too as part of a larger collaborative team • Participate in content creation for both internal and external enablement of staff and customers What you’ll bring to the role • 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space • Working proficiency in the following core IAM areas: • Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc. • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols) • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc) • Consumer and/or SaaS application deployments • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc) • Familiarity with IAM solution providers is strongly desired. • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role • Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. • Ability to code in Javascript • Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc. • Strong business acumen, history of success owning enterprise segment customer relationships and escalations • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO • Ability to track and influence customer behavior and health metrics across a portfolio of accounts • This position will be located in London or Barcelona and will have some travel required (under 50% of the time) • BA/BS/MS or related discipline or equivalent work experience required #LI-RB4 #LI-HYRBID What you can look forward to as a Full-Time Okta employee! • Amazing Benefits • Making Social Impact • Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! [Upgrade to PRO to see link] Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. 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